Refund policy

**Refund policy**

Because every Lumina Botanica product is made to order and labelled specifically for our store, we cannot accept returns or exchanges for change of mind, and opened products cannot be returned for hygiene reasons.

We will always make it right when something goes wrong:
- If your order arrives damaged, faulty, or incorrect, email us at luminabotanica4@gmail.com as soon as possible (ideally within 14 days of delivery) with your order number and a clear photo of the problem and the shipping label.
- Once verified, we will send a replacement or refund you — your choice — at no extra cost. In most cases replacements are processed within 72 hours of verification.
- If your order is lost in transit, contact us and we will arrange a replacement or refund.

Please contact us directly about any order problem — do not contact the carrier or our production partner, as we handle all resolutions for you.